Where do you ship to?
At the moment, we are shipping to UK and European countries only.
What are your shipping costs?
Every order is shipped for free in UK and for £5 in EU.
We want you to be completely satisfied with your Marlenha products which is why we have a clearly defined Returns policy.
What is your return policy?
All Marlenha deliveries should be opened in front of the courier so that you can verify that you are happy with them.
In order for us to process your return, we ask that you take a picture of the item you would like to return and speak to one of our Customer Service representatives or email email@example.com.
We will only exchange or refund products that have jar or lid damage.
All returns must be sent back to Marlenha within 14 days of receipt of delivery. Please return you item in the packet to the return address with a copy of your receipt, stating whether you would like an exchange or a refund.
We sorry that that we cannot cover return postage costs unless the product has been opened in front of the courier and delivery refused.
How to make a return?
In case of a return, print your receipt and send it together with the damaged product to:
Osabee Limited, 12 Helmet Row London EC1V 3QJ United Kingdom
Once we have received your return, your refund will be processed within 10 working days.