Got questions about Marlenha? Hopefully these pages will give you the answers but if you have any other questions, please get in touch.
Is Marlenha a natural product?
All Marlenha products are made using natural ingredients and naturally derived extracts (they are natural 85% – 94%) . Rest assured though, we’re committed to making sure you have the best performing product and Marlenha is made 100% in small batches in Italy.
Is the product made in Italy?
Yes, Marlenha is made in a small atelier near Venice in Italy. The artisan producers have been working in the Galenic tradition for over 40 years
We accept payment by all forms of credit and debit card including Visa, Mastercard and American Express. Also it is possible pay with PayPal.
How do I check the status of my order?
It’s easy and we’ll keep you updated every step of the way. You’ll receive an email when you place your order to confirm that it has been placed. You’ll then receive updates about the status of your order so you know when it has been dispatched and when to expect delivery.
When can I expect to receive my order?
Very quickly. All orders are processed and shipped within 2-3 days of your placing the order.
Can I change my order after I’ve placed it?
If you’ve registered your details with us, simply go to your account page and you can make any changes you need there. If you haven’t registered, contact us directly here and we can make any changes for you.
How will you send out my order?
Orders are sent out to the UK and EU using DHL.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive an email with its tracking number. You can then track its delivery.
What do I need to do on receipt of my order?
Your Marlenha order contains delicate skincare products. As a result we ask that you open your delivery in the presence of the courier to confirm that it has been received intact. If your item has been damaged in transit, please see our Returns procedures.
We want you to be completely satisfied with your Marlenha order. Please find our full Shipping and Returns information here. If your Marlenha product is opened or damaged on delivery then we will, of course, organize a refund for you.